QuickBooks ranks among the most widely used accounting software worldwide. However, like all software, it can sometimes encounter errors that can disrupt your workflow. It is a common issue that many users face while using the software. In this comprehensive guide, we will explain what QuickBooks error code 12002 is, and its causes, and provide you with tools and methods to resolve it.
What is QuickBooks Error Code 12002?
QuickBooks Error Code 12002 is part of the QuickBooks Error 12000 series, which relates to internet connectivity issues that prevent QuickBooks from accessing secure websites. It is typically caused by network timeout issues or firewall settings that are blocking QuickBooks from connecting to the internet.
What Causes QuickBooks Error Code 12002?
There can be several causes of QuickBooks error code 12002. The most frequent reasons are:
- Internet connectivity issues
- Firewall or security settings that are blocking QuickBooks from accessing the internet
- Outdated QuickBooks software or outdated internet browser
- The QuickBooks company file is damaged or corrupted
- Network timeout due to heavy internet traffic
Tools to Resolve QuickBooks Error Code 12002
There are several tools that you can use to resolve QuickBooks error code 12002. The following are among the most powerful tools:
QuickBooks Connection Diagnostic Tool
To resolve QuickBooks error 12002, you can use the QuickBooks Connection Diagnostic Tool. Here are the steps to follow:
- Download and install the QuickBooks Connection Diagnostic Tool from the official website.
- Close all programs and open the QuickBooks Connection Diagnostic Tool.
- Choose the “Advanced Settings” tab, and ensure that “Use SSL 2.0” and “Use SSL 3.0” are selected.
- Choose the “Test Connectivity” button to check your connection settings.
- If you encounter any errors, take note of the error message and follow the tool’s recommended steps to resolve the issue.
- Once the tool has completed the diagnostics, close it and open QuickBooks to check if the error has been resolved.
QuickBooks Install Diagnostic Tool
To resolve QuickBooks error 12002, you can use the QuickBooks Install Diagnostic Tool. Here are the steps to follow:
- Download and install the QuickBooks Install Diagnostic Tool from the official site.
- Close all programs and run the QuickBooks Install Diagnostic Tool.
- Allow the tool to complete the diagnosis, which may take up to 20 minutes, depending on the speed of your computer and the size of your QuickBooks installation.
- Once the tool has finished diagnosing the issue, it will automatically repair any errors it has detected.
- Restart your computer once the repair process has been completed.
QuickBooks File Doctor
To resolve QuickBooks error 12002, you can use the QuickBooks File Doctor Tool. Here are the steps to follow:
- Download and install QuickBooks Tool Hub from the official website.
- Open QuickBooks Tool Hub and choose the “Company File Issues” tab.
- Choose the “Run QuickBooks File Doctor” option.
- Once the tool has opened, select the company file that is showing the error and choose the “Check your file” option.
- Enter your QuickBooks admin password and select the “Continue” button.
- Choose the “Server” option if you are using QuickBooks in a network, or “Workstation” if you are using QuickBooks on a single computer.
- Wait for the tool to complete the diagnosis, which may take several minutes.
- Once the tool has completed the diagnosis, it will automatically repair any errors it has detected.
This error can be a frustrating issue to deal with, but it can be resolved by following some simple steps. This error usually occurs when QuickBooks is unable to connect to the internet, and there can be several reasons for this. By checking your internet connection, resetting your modem and router, checking your SSL settings, disabling your antivirus and firewall, and reinstalling QuickBooks, you can resolve the issue and continue using the software without any problems.
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Frequently Asked Questions
Q1. Can QuickBooks Tool Hub help me resolve QuickBooks Error Code 12002?
A1. Yes, QuickBooks Tool Hub includes several tools that can help you troubleshoot and fix issues related to QuickBooks Error Code 12002, such as QuickBooks File Doctor and Database Server Manager.
Q2. How can I update QuickBooks software and internet explorer?
A2. To update QuickBooks software, open QuickBooks and go to the ‘Help’ menu. Select ‘Update QuickBooks Desktop’ and follow the on-screen prompts. To update internet explorer, open internet explorer and go to the ‘Settings’ menu. Select ‘About internet explorer’ and follow the on-screen prompts to update the browser.